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FREQUENTLY ASKED QUESTIONS

Please read through our frequently asked questions, to ensure you make the most of your Hoar Cross Hall experience. 

If you are feeling fit please bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts. Any gift cards should also be brought with you to use as payment, plus flip-flops to walk around the building. A fluffy robe and towel will be waiting for you on arrival, with shampoo, conditioner, shower gel, body lotion and hairdryers ready to greet you in the changing rooms. We recommend you leave jewellery and valuables at home, as we cannot be held responsible for any loss or damage to such items. Please note that there is a charge if you fail to return your bathrobe, payable on departure. 

We suggest at this time guests bring own water bottles, we have water dispensers in our thermal areas so these can be refilled frequently.

If you would like to add treatments to your spa or stay package, we recommend doing this whilst making your initial reservation. Our expert therapists get booked up far in advance, consequently we cannot guarantee availability on the day should you decide. If you do have any pre-booked treatments, these will be clearly shown on your schedule at arrival. 

Please note, all treatments without flexible booking insurance are non-refundable at any time.​

Our restaurant, Henry’s, is open from breakfast through to dinner, offering an alternative dining option for all guests. From healthy smoothies, hearty bowls to sweet treats, there's sure to be something to tickle your tastebuds.

Please note, Henry's Restaurant is closed Monday - Thursday. On Friday, Saturday and Sunday Henry's will be open for: Breakfast, 8am - 12pm and Lunch 12pm - 6pm.

If you are staying the night, a dining experience to remember awaits in our AA Rosette-awarded Ballroom restaurant. To find out more about our food and drink offering and to view our current menus, click here. If you would like to discuss your table reservation in advance of your stay, please call our team on 01283 576522

Please note that treatments are only available when booked in conjunction with a stay, spa day, or you have a membership with us. Consequently, if booking online, please select your package first, then add your treatments when prompted at checkout. 
 
Before your treatment, please ensure you are wearing either underwear or dry swimwear beneath your robe. Disposable underwear is available on request if needed and please ensure you have your flip-flops ready if you are booked in for a pedicure. We recommend that all make-up, contact lenses and jewellery are also removed prior to your treatment, so you can fully immerse yourself in the experience. Please arrive at least ten minutes prior to your appointment time, enabling you to fill out our lifestyle questionnaire and ensure the treatment can be tailored to your needs. All treatment times include a personal consultation and skincare prescription, but are subject to change. While we always do our very best to accommodate late arrivals, your appointment will still finish at the same agreed time, if your therapist has another booking immediately after. 
 
After your treatment, we recommend you sit back and relax in one of our lounges for at least ten minutes, drinking plenty of water and savouring the moment. Some treatments may affect you being able to use our saunas, steam rooms, saunariums and other facilities, but rest assured our expert therapists will provide you with this information at the end of your session.

Please note, on a very rare occasion we may need to move your treatment time. If this is the case, we will always do our very best to keep this as close to your preferred time as possible.

We kindly ask that all guests read our health commitment statement prior to visiting. Certain medical conditions may prevent the use of specific facilities and treatments, but we will always do our best to accommodate your needs wherever possible when booking. However, please bear in mind that our therapists and reservations team are not medical practitioners. If you have had, or are currently suffering from any of the medical conditions below, we do strongly advise that you speak with your doctor prior to booking your spa experience:

  • Cancer

  • Heart condition

  • High/low blood pressure

  • Diabetes

  • Epilepsy

  • Thrombosis

  • Varicose veins

  • Kidney condition

  • Liver condition

  • Thyroid condition

  • Nut allergy (some of our products contain nuts)

We would also advise any guests who are pregnant, have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact our reservations team for advice on using the spa facilities and treatment options. If you require any further information on the above, please call 01283 576522. For information about our Coronavirus policy click here.

We accept the following form of payment types listed below for all online purchases: 

  • VISA 

  • Mastercard

  • Maestro

  • American Express.

Please note, Hoar Cross Hall is a cashless venue. As such, we only accept card payments.

We have many extra touches which can be pre-booked to enhance your Hoar Cross Hall experience. These can be booked online at checkout, in conjunction with your package, or added on by our reservations team by calling 01283 576522:  

  • Spa treatments

  • Royal afternoon tea 

  • Bottle of Prosecco for lunch or in your room 

  • Bottle of Champagne for lunch or in your room 

Booking is also required for tennis, gym and classes. This can be done with gym reception on arrival

Bikes and electric bikes can be booked for use in grounds and surrounding areas at the gym desk (available March - November)

Our Parlour is available to book prior to you visiting, please call 01283 576512 to book your treatment

Our spa is a destination to escape from the stresses of the world, and has been designed to offer a peaceful and tranquil environment for all. Consequently, we kindly request that our spa guidelines are followed and respected, ensuring our blissful atmosphere never changes and total relaxation for every guest is achievable. Our Duty Managers are also available throughout the day, should you have any queries about our code of conduct or other guests' compliance with them.  

  • Please do not bring any laptops or cameras into the spa or around the pool areas. 

  • Please do not visit Hoar Cross Hall wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building. 

  • In rooms where quiet signs are visible, please keep noise to an absolute minimum. 

  • Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels and your belongings, to keep loungers free and your possessions safe.

  • Please note that smoking is prohibited in all areas of the building, However, there are designated sheltered areas for smokers to use outside if needed throughout the day.

Our current spa opening times are listed below;

  • Day Spa Experiences 8.30am – 5.30pm (every day)

  • Twilight Spa Experiences 6.30pm – 9.30pm (Tuesday – Saturday)

  • Residential Guests (Subject to check in/out times)

    • Monday – 6.30am – 9pm

    • Tuesday – 6.30am – 9.30pm

    • Wednesday – 6.30am – 9.30pm

    • Thursday – 6.30am – 9.30pm

    • Friday – 6.30am – 9.30pm

    • Saturday – 7.30am – 9.30pm

    • Sunday – 7.30am – 8pm

Our phone lines are open 8am-8pm Monday to Friday, and 9am - 5pm Saturday and Sunday.

Please note that if you booked prior to the 16th of August then your check-in/ out times will be different from those listed below. Please refer to your initial booking.

Check-in Times (post 16th August 2022)

  • Purity Spa Stay: from 5pm

  • Serenity Spa Stay: from 4pm

  • Indulgent Spa Stay: from 4pm

  • Taster Two-Night Spa Stay: from 5pm

  • Taster Three-Night Spa Stay: from 5pm

  • Indulgent Two-Night Spa Stay: from 4pm

  • Indulgent Three-Night Spa Stay: from 4pm

Check-out Time: 11am for all

Please note, if you booked your stay prior to the 16th August 2022, the above check-in times do not apply to you. If you booked a Suite your check-in time is 3pm, for any other room, check-in is 3.30pm.

Serenity Spa: Day 1: 4pm- 8pm, Day 2: 7:30am- 6pm ​

Infinity Spa: Day 1: 4pm- 8pm, Day 2: 7:30am- 6pm ​

Purity Spa: Day 2: 7.30am- 6pm (Please note, this experience does not include spa access on day of arrival.)

Taster Two Night: Day 2: 7.30am- 8.30pm, Day 3:  7.30am- 6pm ​

Taster Three Night: Day 2: 7.30am- 8.30pm, Day 3:  7.30am- 8.30pm, Day 4: 7.30am-  6pm

Indulgent Two Night: Day 1: 4pm- 8pm, Day 2: 7.30am- 8.30pm, Day 3: 7.30am-6pm  

Indulgent Three Night: Day1: 4pm- 8pm, Day 2: 7.30am- 8.30pm, Day 3: 7.30am-8.30pm, Day 4: 7.30am- 6pm

Yes, we now have a charge point for electric vehicles, that we are more than happy for you to use. Please enquire on arrival about the use of this amenity.

  • Yes, children are allowed to stay at Hoar Cross Hall

  • Children are classed as 3-16 year olds

  • No additional charge for infants (under 3’s)

  • Children’s swim times are available in the Hydrotherapy pool. 7.30am - 9.00am and 5.30 – 7.00pm

  • No spa access for under 16’s outside of children’s swim times

  • Families would need to sign in daily at the Leisure desk.

  • Tennis courts available to book for the family to use at Leisure desk

  • Archery is available to book for the family to use at Leisure desk

  • A children’s menu will be available in Henry's for daytime dining

  • Please contact our reservations team on 01283 576522 to organise your evening dining times with children

  • Children are allowed in the Long gallery/ballroom until 6pm

  • To book a family stay, or for more information, please call our reservations team on 01283 576522

Phone - 01283 576517

Email: membership@hoarcross.co.uk

  • We have two designated accessible bedrooms providing 24-hour pull cord assistance and assisted bathrooms, plus a further five ground floor bedrooms suitable for limited access.

  • We have wheelchair accessibility for entry to both the hotel and the day spa.

  • We have a pool hoist for the saltwater swimming pool only.  We do not have a hoist for any spa or hydrotherapy pool.

  • Our heat room doors are not wide enough to fit wheelchairs through, however, the heat room area off of the saltwater swimming pool is accessible via wheelchair.

  • We have disabled shower and toilet facilities

  • We have an evac chair in the event of fire/emergency

  • PEEP forms are completed on arrival

  • We can provide vibrating pillows to assist those with hearing impairments in the event of an evacuation.

  • Please note that due to the listed nature of our property, certain areas of the grounds cannot be accessed by ramp from the hotel.

To view our Christmas opening time please click here.