FREQUENTLY ASKED QUESTIONS
Please read through our frequently asked questions, to ensure you make the most of your Hoar Cross Hall experience.
If you are feeling fit please bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts. Any Gift Cards should also be brought with you to use as payment, plus flip-flops to walk around the building. A fluffy robe and towel will be waiting for you on arrival, with shampoo, conditioner, shower gel, body lotion and hair dryers ready to greet you in the changing rooms. We recommend you leave jewellery and valuables at home, as we cannot be held responsible for any loss or damage to such items. Please note that there is a charge if you fail to return your bathrobe, payable on departure.
We suggest at this time guests bring own water bottles, we have water dispensers in our thermal areas so these can be refilled frequently.
If you would like to add treatments to your Spa or stay package, we recommend doing this whilst making your initial reservation. Our expert therapists get booked up far in advance, consequently we cannot guarantee availability on the day should you decide. If you do have any pre-booked treatments, these will be clearly shown on your schedule at arrival.
Please note, all treatments without the flexible booking option are non-refundable at any time.
Before your treatment, please ensure you are wearing either underwear or dry swimwear beneath your robe. Disposable underwear is available on request if needed and please ensure you have your flip-flops ready if you are booked in for a pedicure. We recommend that all make-up, contact lenses and jewellery are also removed prior to your treatment, so you can fully immerse yourself in the experience. Please arrive at least ten minutes prior to your appointment time, enabling you to fill out our lifestyle questionnaire and ensure the treatment can be tailored to your needs. All treatment times include a personal consultation and skincare prescription, but are subject to change. While we always do our very best to accommodate late arrivals, your appointment will still finish at the same agreed time, if your therapist has another booking immediately after.
After your treatment, we recommend you sit back and relax in one of our lounges for at least ten minutes, drinking plenty of water and savouring the moment. Some treatments may affect you being able to use our saunas, steam rooms, saunariums and other facilities, but rest assured our expert therapists will provide you with this information at the end of your session.
Please note, on a very rare occasion we may need to move your treatment time. If this is the case, we will always do our very best to keep this as close to your preferred time as possible.
We kindly ask that all guests read our health commitment statement prior to visiting. Certain medical conditions may prevent the use of specific facilities and treatments, but we will always do our best to accommodate your needs wherever possible when booking. However, please bear in mind that our Therapists and Reservations Team are not medical practitioners. If you have had, or are currently suffering from any of the medical conditions below, we do strongly advise that you speak with your doctor prior to booking your spa experience:
High/low blood pressure
Nut allergy (some of our products contain nuts)
We would also advise any guests who are pregnant, have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact our reservations team for advice on using the Spa facilities and treatment options. If you require any further information on the above, please call 01283 576522. For information about our Coronavirus policy click here.
We accept the following form of payment types listed below for all online purchases:
Please note, Hoar Cross Hall is a cashless venue. As such, we only accept card payments.
We have many extra touches which can be pre-booked to enhance your Hoar Cross Hall experience. These can be booked online at checkout, in conjunction with your package, or added on by our reservations team by calling 01283 576522:
Royal Afternoon Tea
Bottle of Prosecco for lunch or in your room
Bottle of Champagne for lunch or in your room
Booking is also required for tennis, gym and classes. This can be done with Gym Reception on arrival
Bikes and electric bikes can be booked for use in grounds and surrounding areas at the gym desk (available March - November)
Our Parlour is available to book prior to you visiting, please call 01283 576512 to book your treatment
Our Spa is a destination to escape from the stresses of the world, and has been designed to offer a peaceful and tranquil environment for all. Consequently, we kindly request that our Spa Guidelines are followed and respected, ensuring our blissful atmosphere never changes and total relaxation for every guest is achievable. Our Duty Managers are also available throughout the day, should you have any queries about our code of conduct or other guests' compliance with them.
Please do not bring any laptops or cameras into the Spa or around the pool areas.
Please do not visit Hoar Cross Hall wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building.
In rooms were quiet signs are visible, please keep noise to an absolute minimum.
Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels and your belongings, to keep loungers free and your possessions safe.
Please note that smoking is prohibited in all areas of the building, However, there are designated sheltered areas for smokers to use outside if needed throughout the day.
Our current Spa opening times are listed below;
Day Spa Experiences 8.30am – 5.30pm (every day)
Twilight Spa Experiences 6.30pm – 9.30pm (Tuesday – Saturday)
Residential Guests (Subject to check in/out times)
Monday – 6.30am – 9pm
Tuesday – 6.30am – 9.30pm
Wednesday – 6.30am – 9.30pm
Thursday – 6.30am – 9.30pm
Friday – 6.30am – 9.30pm
Saturday – 7.30am – 9.30pm
Sunday – 7.30am – 8pm
Our phone lines are open 8am-8pm Monday to Friday, and 9am - 5pm Saturday and Sunday.
Please note that if you booked prior to the 16th of August 2022 then your check-in/out times will be different from those listed below. Please refer to your initial booking.
Check-in Times (post 16th August 2022)
Purity Spa Stay: from 5pm
Serenity Spa Stay: from 4pm
Indulgent Spa Stay: from 4pm
Taster Two-Night Spa Stay: from 5pm
Taster Three-Night Spa Stay: from 5pm
Indulgent Two-Night Spa Stay: from 4pm
Indulgent Three-Night Spa Stay: from 4pm
Check-out Time: 11am for all
Please note, if you booked your stay prior to the 16th August 2022, the above check-in times do not apply to you. If you booked a Suite your check-in time is 3pm, for any other room, check-in is 3.30pm.
Serenity Spa: Day 1: 4pm- 8pm, Day 2: 7:30am- 6pm
Infinity Spa: Day 1: 4pm- 8pm, Day 2: 7:30am- 6pm
Purity Spa: Day 2: 7.30am- 6pm (Please note, this experience does not include spa access on day of arrival.)
Taster Two Night: Day 2: 7.30am- 8.30pm, Day 3: 7.30am- 6pm
Taster Three Night: Day 2: 7.30am- 8.30pm, Day 3: 7.30am- 8.30pm, Day 4: 7.30am- 6pm
Indulgent Two Night: Day 1: 4pm- 8pm, Day 2: 7.30am- 8.30pm, Day 3: 7.30am-6pm
Indulgent Three Night: Day1: 4pm- 8pm, Day 2: 7.30am- 8.30pm, Day 3: 7.30am-8.30pm, Day 4: 7.30am- 6pm
Yes, we now have a charge point for electric vehicles, that we are more than happy for you to use. Please enquire on arrival about the use of this amenity.
We are an adult-only hotel, designed for those over 16 years. This extends to all our spaces, including the Hotel, Spa, and Restaurants.
For specific events, this may differ, and we may allow Children under 16.
We have two designated accessible bedrooms providing 24-hour pull cord assistance and assisted bathrooms, plus a further five ground floor bedrooms suitable for limited access.
We have wheelchair accessibility for entry to both the Hotel and the day Spa.
We have a pool hoist for the Saltwater Pool only. We do not have a hoist for any Spa or Hydrotherapy Pool.
Our heat room doors are not wide enough to fit wheelchairs through, however, the heat room area off of the saltwater swimming pool is accessible via wheelchair.
We have disabled shower and toilet facilities
We have an evac chair in the event of fire/emergency
PEEP forms are completed on arrival
We can provide vibrating pillows to assist those with hearing impairments in the event of an evacuation.
Please note that due to the listed nature of our property, certain areas of the grounds cannot be accessed by ramp from the Hotel.