FREQUENTLY ASKED QUESTIONS

Please read through our frequently asked questions, to ensure you make the most of your Hoar Cross Hall experience. 

If you are feeling fit please bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts. Any gift cards should also be brought with you to use as payment, plus flip-flops to walk around the building. A fluffy robe and towel will be waiting for you on arrival, plus slippers for our residential guests, with shampoo, conditioner, shower gel, body lotion and hairdryers ready to greet you in the changing rooms. We recommend you leave jewellery and valuables at home, as we cannot be held responsible for any loss or damage to such items. Please note that there is a charge if you fail to return your bathrobe, payable on departure. 

We suggest at this time guests bring own water bottles, we have water dispensers in our thermal areas so these can be refilled frequently.

If you would like to add treatments to your spa or stay package, we recommend doing this whilst making your initial reservation. Our expert therapists get booked up far in advance, consequently we cannot guarantee availability on the day should you decide. If you do have any pre-booked treatments, these will be clearly shown on your schedule at arrival. 

Our restaurant, Henry’s, is open from breakfast through to dinner, offering an alternative dining option for all guests. From healthy smoothies, hearty bowls to sweet treats, there's sure to be something to tickle your tastebuds.

Our restaurant is open to walk-ins throughout the day until 5pm, with last orders at 4.30pm, so please stop by and say hello!

From 6pm our tables our reserved for pre-booked dinner guests only.

If you are staying the night, a dining experience to remember awaits. You will have the choice to dine in either our AA Rosette-awarded Ballroom restaurant or in the relaxed surroundings of Henry’s Restaurant. To find out more about our food and drink offering and to view our current menus, click here. If you’re staying more than one night, why not try both? If you would like to discuss your table reservation in advance of your stay, please call our team on 01283 576522

Please note that treatments are only available when booked in conjunction with a stay, spa day, or you have a membership with us. Consequently, if booking online, please select your package first, then add your treatments when prompted at checkout. 
 
Before your treatment, please ensure you are wearing either underwear or dry swimwear beneath your robe. Disposable underwear is available on request if needed and please ensure you have your flip-flops ready if you are booked in for a pedicure. We recommend that all make-up, contact lenses and jewellery are also removed prior to your treatment, so you can fully immerse yourself in the experience. Please arrive at least ten minutes prior to your appointment time, enabling you to fill out our lifestyle questionnaire and ensure the treatment can be tailored to your needs. All treatment times include a personal consultation and skincare prescription, but are subject to change. While we always do our very best to accommodate late arrivals, your appointment will still finish at the same agreed time, if your therapist has another booking immediately after. 
 
After your treatment, we recommend you sit back and relax in one of our lounges for at least ten minutes, drinking plenty of water and savouring the moment. Some treatments may affect you being able to use our saunas, steam rooms, saunariums and other facilities, but rest assured our expert therapists will provide you with this information at the end of your session.

Please note, on a very rare occasion we may need to move your treatment time. If this is the case, we will always do our very best to keep this as close to your preferred time as possible.

We kindly ask that all guests read our health commitment statement prior to visiting. Certain medical conditions may prevent the use of specific facilities and treatments, but we will always do our best to accommodate your needs wherever possible when booking. However, please bear in mind that our therapists and reservations team are not medical practitioners. If you have had, or are currently suffering from any of the medical conditions below, we do strongly advise that you speak with your doctor prior to booking your spa experience:

  • Cancer

  • Heart condition

  • High/low blood pressure

  • Diabetes

  • Epilepsy

  • Thrombosis

  • Varicose veins

  • Kidney condition

  • Liver condition

  • Thyroid condition

  • Nut allergy (some of our products contain nuts)

We would also advise any guests who are pregnant, have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact our reservations team for advice on using the spa facilities and treatment options. If you require any further information on the above, please call 01283 576522. For information about our Coronavirus policy click here.

We have many extra touches which can be pre-booked to enhance your Hoar Cross Hall experience. These can be booked online at checkout, in conjunction with your package, or added on by our reservations team by calling 01283 576522:  

  • Spa treatments 

  • Early arrival with lunch (for stay packages) 

  • Early arrival with no lunch (for stay packages) 

  • Picnic hamper 

  • Royal afternoon tea 

  • Bottle of Prosecco for lunch or in your room 

  • Bottle of Champagne for lunch or in your room 

Booking is also required for tennis, gym and classes. This can be done with gym reception on arrival

Bikes and electric bikes can be booked for use in grounds and surrounding areas at the gym desk

Our hair parlour and barber shop is available to book prior to you visiting, please call 01283 576512 to book your treatment

Our spa is a destination to escape from the stresses of the world, and has been designed to offer a peaceful and tranquil environment for all. Consequently, we kindly request that our spa guidelines are followed and respected, ensuring our blissful atmosphere never changes and total relaxation for every guest is achievable. Our Duty Managers are also available throughout the day, should you have any queries about our code of conduct or other guests' compliance with them.  

  • Please do not bring any laptops or cameras into the spa or around the pool areas. 

  • Please do not visit Hoar Cross Hall wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building. 

  • In rooms where quiet signs are visible, please keep noise to an absolute minimum. 

  • Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels and your belongings, to keep loungers free and your possessions safe.

  • Please note that smoking is prohibited in all areas of the building, However, there are designated sheltered areas for smokers to use outside if needed throughout the day.

Our current spa opening times are listed below;

  • Day Spa Packages – 8.30am – 8pm 

  • Twilight 6pm – 9.30pm (Tuesday – Saturday)

  • Residential Guests (Subject to check in/out times)

    • Monday – 6.30am – 9pm

    • Tuesday – 6.30am – 9.30pm

    • Wednesday – 6.30am – 9.30pm

    • Thursday – 6.30am – 9.30pm

    • Friday – 6.30am – 9.30pm

    • Saturday – 7.30am – 9.30pm

    • Sunday – 7.30am – 8pm

Our phone lines are open 9am – 6.30 pm, Monday to Friday and 9am - 4.30pm Saturday and Sunday.

Yes, we now have a charge point for electric vehicles, that we are more than happy for you to use. Please enquire on arrival about the use of this amenity.

  • Yes, children are allowed to stay at Hoar Cross Hall

  • Children are classed as 3-16 year olds

  • No additional charge for infants (under 3’s)

  • Children’s swim times are available in the Hydrotherapy pool. 7.30am - 9.00am and 5.30 – 7.00pm

  • No spa access for under 16’s outside of children’s swim times

  • Families would need to sign in daily at the Leisure desk.

  • Tennis courts available to book for the family to use at Leisure desk

  • Archery is available to book for the family to use at Leisure desk

  • A children’s menu will be available in Henry's for daytime and evening dining

  • Children are allowed in the Long gallery/ballroom until 6pm

  • To book a family stay, or for more information, please call our reservations team on 01283 576522

Phone - 01283 576517

Email: membership@hoarcross.co.uk

  • We have wheelchair accessibility for entry to both the hotel and the day spa.

  • We have a pool hoist for the saltwater swimming pool only.  We do not have a hoist for any spa or hydrotherapy pool.

  • Our heat room doors are not wide enough to fit wheelchairs through, however, the heat room area off of the saltwater swimming pool is accessible via wheelchair.

  • We have disabled shower and toilet facilities

  • We have an evac chair in the event of fire/emergency

  • PEEP forms are completed on arrival

Our Christmas opening times are as detailed below:

Sunday 19th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 7.30am - 9.30pm

Gym: 7.30am - 9.30pm

Monday 20th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Tuesday 21st December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Wednesday 22nd December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Thursday 23rd December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Friday 24th December 2021 (Christmas Eve)

Day Spa Guests: 8.30am - 6pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 6pm

Gym: 6.30am - 6pm

Saturday 25th December 2021 (Christmas Day)

Day Spa Guests: CLOSED

Treatments: CLOSED

Pool facilities: 8am - 6pm

Gym: 8am - 6pm (no classes)

Sunday 26th December 2021 (Boxing Day)

Day Spa Guests: CLOSED

Treatments: 10am - 4pm

Pool facilities: 8am - 6pm

Gym: 8am - 6pm (no classes)

Monday 27th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Tuesday 28th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Wednesday 29th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Thursday 30th December 2021

Day Spa Guests: 8.30am - 8pm

Twilight Spa Guests: 6pm - 9.30pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 9.30pm

Gym: 6.30am - 9.30pm

Friday 31st December 2021 (New Year's Eve)

Day Spa Guests: 8.30am - 6pm

Treatments: 10am - 6pm

Pool facilities: 6.30am - 6pm

Gym: 6.30am - 6pm

Saturday 1st January 2022 (New Year's Day)

Day Spa Guests: CLOSED

Treatments: 11am - 5pm

Pool facilities: 8am - 8pm

Gym: 8am - 8pm (no classes)

Sunday 2nd January 2022

Day Spa Guests: 8am - 8.30pm

Treatments: 10am - 6pm

Pool facilities: 7.30am - 8pm

Gym: 7.30am - 8pm

Family Swim Times


Children can use the Hydrotherapy Pool during the following hours:

Wednesday 22nd December & Thursday 23rd December: Splash & Stay package access

Christmas Eve: 4pm - 6pm

Christmas Day: All-day

Boxing Day: All-day

New Year's Day: All-day