Your Visit to Hoar Cross Hall

Hoar Cross Hall


What to bring to the spa
For daytime, in addition to swimwear and your Health Commitment Statement, we recommend that you bring along suitable clothing and footwear for use in the gym and during classes, along with slippers or flip-flops to walk around the building. We advise you not to bring jewellery or valuables to the spa, as we cannot be held responsible for any loss or damage to such items. A luxury bathrobe and fluffy towels are provided for you on arrival; slippers are provided for residential guests.
Shampoo, conditioner, shower gel, body lotions and hairdryers are also available in our changing areas.
Please note that there is a £35 charge if you fail to return your bathrobe, payable on departure.

Switch off
To maintain peace and tranquillity, the use of mobile phones and laptops is not permitted in the spa. We also ask that no cameras are taken into the pool areas.

Smoking
Smoking is prohibited in all areas of the building. However, there are designated sheltered areas for smokers outside.

Alcohol
In the interest of health and safety, we operate a two-glass alcoholic beverage policy per person at lunchtime.

Medical conditions
Pregnancy and certain medical conditions or injuries may prevent the use of some facilities and treatments.
If you are pregnant or suffer from any of the following, please notify us before your arrival, as some treatments, facilities and classes may not be suitable for you, or we may require a doctor’s note to continue with your treatment selection:

Cancer (currently or in the last five years)
Heart condition/pacemaker
High or low blood pressure
Diabetes
Epilepsy
Thrombosis
Varicose veins
Kidney or liver condition
Thyroid condition
Nut allergy (please note that some Elemis treatments contain nuts)

In the last six months, have your experienced?
A stroke
Chemotherapy or radiotherapy
Surgery of any kind

If you have restricted mobility, please contact us for advice and assistance prior to your arrival.

For information about our Coronavirus policy click here

Treatments
Treatments are only available in conjunction with a stay, spa day or membership. Treatment times include a personal consultation and skincare prescription. We employ both male and female therapists. If you have a preference, please advise us at the time of booking. Kindly note that pre-booked treatment times are subject to change.

What to wear for treatments
Please wear either underwear or dry swimwear underneath your robe. Disposable underwear is available on request. We recommend flip-flops are worn for pedicures. Please remove make-up and contact lenses prior to a facial, eye treatment or make-up session.
Most treatments also require you to remove your jewellery.

When to arrive for treatments
Please arrive at least 10 minutes prior to your appointment. You will be asked to fill out a lifestyle questionnaire to help us determine that the treatment booked is suitable for you and ensure it is tailored to your specific needs.

While we always do our very best to accommodate late arrivals, if your therapist has a treatment booked in immediately afterwards, kindly note that your treatment will end as scheduled.

After your treatment
After your treatment, we ask that you relax in one of our lounges for at least 10 minutes and drink plenty of water. Some treatments may affect your use of our saunas, steam rooms, saunariums and other facilities. Your therapist will be on hand to provide additional guidance.

A Message from our CEO

The health and wellbeing of our guests, members and employees is and always has been, at the heart of our business. As a result of the Prime Minister’s announcement on 20th March, it with deep sadness that we have taken the decision to close Eden Hall and Hoar Cross Hall until further notice. Though we genuinely hope to be welcoming you back sooner, rather than later we will closely monitor government updates to ensure we are keeping our team members, customers and members safe.

In these unprecedented times, we have been genuinely touched by the understanding and support shown by our guests, members and staff alike. We thank you for your words and acts of kindness that have given much needed hope and positivity throughout these difficult weeks. Our main priority has always been our loyal customers, especially since temporarily closing the doors of our beautiful venues, putting your experience with us on hold.

If you have an existing booking with us, please don’t worry, we’ll be in touch to help as soon as possible.
If you have one of our gift cards with an expiry date before 30th June 2020, you do not need to do anything, we have automatically extended these until 31st December 2020.

We are also focusing on the wellbeing of our valuable team members, who are currently unable to work due to recent government restrictions. Our employees are a key focus for us at this time, as we hope you understand. Consequently, we are doing all we can to ensure a swift return and to reassure and stabilise their situation in the meantime.

For those of you who may still need to contact us, we have put in place a small dedicated team to respond to all enquiries. Please bear with us if our response isn’t as speedy as normal, we really are trying our best and will contact you as soon as we are able to.

But for now, on behalf of all of us at Barons Eden, I would like to wish you and your family the best health and to stay safe.

André Elshout

Read our full statement here