A Message from our CEO
The health and wellbeing of our guests, members and employees is and always has been, at the heart of our business. As a result of the Prime Minister’s announcement on 20th March, it with deep sadness that we have taken the decision to close Eden Hall and Hoar Cross Hall until further notice. Though we genuinely hope to be welcoming you back sooner, rather than later we will closely monitor government updates to ensure we are keeping our team members, customers and members safe.
In these unprecedented times, we have been genuinely touched by the understanding and support shown by our guests, members and staff alike. We thank you for your words and acts of kindness that have given much needed hope and positivity throughout these difficult weeks. Our main priority has always been our loyal customers, especially since temporarily closing the doors of our beautiful venues, putting your experience with us on hold.
If you have an existing booking with us, please don’t worry, we’ll be in touch to help as soon as possible.
If you have one of our gift cards with an expiry date before 30th June 2020, you do not need to do anything, we have automatically extended these until 31st December 2020.
We are also focusing on the wellbeing of our valuable team members, who are currently unable to work due to recent government restrictions. Our employees are a key focus for us at this time, as we hope you understand. Consequently, we are doing all we can to ensure a swift return and to reassure and stabilise their situation in the meantime.
For those of you who may still need to contact us, we have put in place a small dedicated team to respond to all enquiries. Please bear with us if our response isn’t as speedy as normal, we really are trying our best and will contact you as soon as we are able to.
But for now, on behalf of all of us at Barons Eden, I would like to wish you and your family the best health and to stay safe.
André Elshout
Read our full statement here
