Terms and Conditions

Full pre-payment of the package value is required at the time of reservation in order to make a confirmed booking. Payment can be made via debit or credit card. Reservations can also be made using the value of a Gift Voucher either as part of full payment against the value of a reservation. Where a Gift Voucher is being used to make a reservation the voucher reference number is required and all vouchers to be handed to our Reception Team on arrival.

Alternative terms and conditions apply for large group reservations. Please call our dedicated Groups Reservations Team on 01608 787986 for further information.

Unless explicitly stated all prices are inclusive of VAT at the prevailing rate and won’t be adjusted should this rate be amended.

No refunds either in part of full can be processed for early departure.

The minimum age of guests wishing to make use of our Spa facilities is 16 (sixteen) years old. You must be 18+ years old to have a treatment, with the exception of manicures and pedicures in our Parlour where you must be 16+ years.

Treatments that are not included in a experience are not refundable with or without flexible booking option.

The lead booker is responsible for the entire reservation, including of group bookings made up of multiple rooms and/or guests. This includes the settling of all charges prior, during, and after visit and for the compliance of all guests with our etiquette policy further details of which can be provided on request.

We are unable to amend, cancel or refund reservations made via third parties. Please contact the party the reservation was originally made via to discuss the terms of your booking.

Should we be advised by the Government or relevant licensing authority that we are not able to operate as normal for any reason, we will make every effort to contact you ahead of your arrival and should you wish your reservation can be amended without penalty regardless of our standard cancellation terms and conditions.

In exceptional circumstances, it may be necessary to offer an alternative destination, date of visit, or specific details such as room category, or may need to cancel a reservation. In this instance, a full refund will be made regardless of date.

Promotional experiences available for new bookings only.

Advanced booking incentive is not applicable to any limited-edition experiences or offers.

No offers/ discounts/ complimentary stays can be used against our special festive experiences.

Existing bookings are unable to transfer to our Black Friday experiences. No offers, discounts or complimentary stays can be used against our Black Friday experiences.

Promotional codes, offers or discounts cannot be used in conjunction with any other promotional code, offer or discount.

In the instance that a Spa Experience is discontinued, the monetary value of the voucher will be honored or a suitable alternative will be honored, please contact our Reservations Team on 01283 576522 to book.

Please note, if your booking is made within 72 hours of arrival, you will be required to provide photo identification matching the card used at booking

All Gift Cards have a validity of 12 (twelve) months from the date of purchase.

When purchased online only Gift Vouchers can be refunded within 14 (fourteen) days of purchase without penalty. Please note where a postage and packing charge was made this amount can not be refunded. Please advise us of cancellation by emailing reservations@baronseden.com stating the date of purchase and Gift Voucher number. Emails should be sent using the same email address used to purchase the voucher.

We endeavour to process and send all Gift Vouchers orders within 48-hours of the purchase being made. Please note, that in some instances, such as Christmas and Bank Holidays, there may be a delay to the processing of orders.

Any voucher ordered with postal delivery will be sent via First Class post with Royal Mail. We can not accept responsibility for the length of delivery time or the non-delivery of orders once the goods are dispatched and delivery times are wholly reliant on Royal Mail.

Gift Cards cannot be redeemed on the day of purchase.

Gift Vouchers can not be utilised against bookings for meetings, events, functions or weddings or to purchase further Gift Cards.

The date of expiry is stated within the Gift card and we are unable to extend the expiry date of the card where this date has passed and the Gift Card is unused.

Gift Cards cannot be exchanged for cash.

Black Friday Magic of Mandarin Gift cards:

Experiences are available to redeem on selected dates up until 31^st March 2024. Vouchers can be redeemed against specific limited-edition experiences at a chosen property. Subject to availability upon redemption. Following this period, vouchers will be redeemable for their monetary value at either property for a 12-month period after the purchase date. Not available in conjunction with any other offer or discounts.