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COOKIES & PRIVACY

Barons Eden is committed to protecting your privacy. We want you to be confident that your information is kept safely and securely.

Barons Eden understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, baronseden.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

In this Policy, the following terms shall have the following meanings:

“Account” | means an account required to access and/or use certain areas and features of Our Site;

“Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) and United Kingdom General Data Protection Regulation;

“We/Us/Our” | means Barons Eden, a limited company registered in England under company number 09121021, whose registered address is Barons Eden – Cotswold Business Village, Genesis House, Unit 7, Moreton-in-Marsh GL56 0JQ.

2.1 Our Site is owned and operated by Barons Eden, a limited company registered in England under company number 09121021, whose registered address is Barons Eden – Cotswold Business Village, Genesis House, Unit 7, Moreton-in-Marsh GL56 0JQ.

2.2 Our VAT number is 186912375.

2.3 Our Data Protection Officer can be contacted by email at gdpr.requests@baronseden.com by telephone on 01608 670346, or by post at Barons Eden – Cotswold Business Village, Genesis House, Unit 7, Moreton-in-Marsh GL56 0JQ.

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please Contact us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies.

5.1 Name;

5.2 Date of birth;

5.3 Gender;

5.4 Business/company name;

5.5 Job title;

5.6 Profession;

5.7 Contact information such as email addresses and telephone numbers;

5.8 Demographic information such as post code, preferences, and interests;

5.9 Financial information such as credit / debit card numbers;

5.10 IP address;

5.11 Web browser type and version;

5.12 Operating system;

5.13 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1 Providing and managing your Account;

6.2.2 Providing and managing your access to Our Site;

6.2.3 Personalising and tailoring your experience on Our Site;

6.2.4 Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.5 Personalising and tailoring Our products AND/OR services for you;

6.2.6 Replying to emails from you;

6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link on any marketing email we send you;

6.2.8 Market research;

6.2.9 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties (including Facebook, Twitter, Instagram, YouTube, Google+ and any other services we employ) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.6.1 Your data will be held on our system for 12 months. Should you wish for your information to be removed at any point during this period, a request must be submitted.

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2 Your data will be held securely in a database that follows strict Data Protection Guidelines.

7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.4 Steps We take to secure and protect your data include:

7.4.1 Secure connections via SSL, using the latest approved standard.

7.4.2 Restricted access to authorised persons of any internal systems.

7.4.3 Compliance with industry-standard regulations in the management of data through online services.

8.1 We may share your data with other companies in our group for marketing and research purposes. This includes our subsidiaries AND/OR our holding company and its subsidiaries. We may sometimes use third parties for marketing purpose and to supply products and services to you on our behalf. This includes St Austell Printing Company Ltd, St Austell Business Park, Cornwall, PL25 4FD for the printing of our gift cards. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.3 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

8.3.1 Secure connections via SSL, using the latest approved standard;

8.3.2 Restricted access to authorised persons of any internal systems;

8.3.3 Compliance with industry-standard regulations in the management of data through online services;

8.4 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

You may access [certain areas of] Our Site without providing any data at all. [However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict Our use of Cookies. For more information, see section 13.

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details at igdpr.requests@baronseden.com, or using the contact details below in section 14.

Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services. By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for e-commerce, managing your online account and how you use our website. In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

If you have any questions about Our Site or this Privacy Policy, please contact us by email at gdpr.requests@baronseden.com, by telephone on 01608 670346, or by post at Barons Eden – Cotswold Business Village, Genesis House, Unit 7, Moreton-in-Marsh GL56 0JQ. Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 12, above).

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

We often reach out to guests, both past and present, via our social media, to ask if we can feature their content on our own social media channels (the “Hoar Cross Hall social media channels”).  

By providing you with the opportunity to feature your content on our social media channels and by responding with the required hashtag (#YesHoarCrossHall, including variants for spelling mistakes, grammatical differences, or similar) or a similar response (such as “yes”, “thank you” or similar, or by ‘liking’ our comment asking for permission to feature your content) you agree: 

  • We can use your content and username handle on any of the Hoar Cross Hall social media channels (including, but not limited to Facebook and Instagram) 

  • We can edit, crop, adapt, or modify the content (that is respectful of and not derogatory of the content in relation to its original format) 

All posts and content tagged with #hoarcrosshall (the Hoar Cross Hall hashtag) and/or @hoarcrosshall (the Hoar Cross Hall handle), or used on the Hoar Cross Hall channels, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as "UGC”. 

  1. You hereby grant to Hoar Cross Hall (part of the Barons Eden group) a worldwide, perpetual, irrevocable (subject to your rights at paragraph 5), non-exclusive, assignable, royalty-free licence and all necessary permissions and/or consents required (with full right to sub-license) to use, reproduce, exploit, publish, modify and alter your UGC including, without limitation, the right to adapt, alter, amend or change your UGC. 

  1. Any UGC you provide will be considered non-confidential and non-proprietary. 

  1. You hereby warrant and represent that: 

  1. you own all rights in the UGC; 

  1. if your UGC contains any material that is not owned by or licensed to you or which is subject to third party rights, you are responsible for obtaining, prior to our use of your UGC, all releases, consents and/or licenses necessary to permit our use of your UGC. 

  1. you have obtained permission from any person(s) identifiable in the UGC to grant the rights specified in this policy, or where those person(s) are aged 18 years or under, you either: 

  1. are the parent or legal guardian of such identified person(s); or 

  1. have obtained the express consent from a parent or legal guardian of such identified person(s) to their appearance in the UGC and to you submitting the UGC to the Hoar Cross Hall Channels; 

  1. your UGC (including its use, publication and/or exploitation by us) shall not: 

  1. infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; 

  1. be abusive, offensive or contain otherwise inappropriate language; 

  1. contain remarks that repeat criminal accusations, false, defamatory or misleading statements; 

  1. contain profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others; 

  1. contain material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers; 

  1. breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; 

  1. contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programmes, codes or material; and 

  1. violate any other applicable law, statute, ordinance, rule or regulation. 

  1. You hereby waive and shall procure the waiver of any moral rights in the UGC under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction. 

  1. You reserve the right to reverse your decision to allow us to use your UGC at any time from the initial point of agreement. 

  1. You give us the right to use the UGC on the Hoar Cross Hall channels at any time that we choose, for any purpose, including to advertise our brand, services, and products. Publication of your UGC will be at our sole discretion and we are entitled to make additions or deletions to your UGC prior to publication, after publication or to refuse publication. 

  1. You are not entitled to any fee, financial reward or other incentives if we use your UGC on any of the Hoar Cross Hall channels or in-store advertising. 

  1. You understand that the personal data that we collect from the UGC will be treated in accordance with our Privacy Policy (which can be found here) and the terms of this policy. 

  1. Hoar Cross Hall is not liable for any UGC or its use. You shall indemnify and hold us harmless and any person acting our behalf from any and all claims, demands, costs, liabilities, damages and expenses (including reasonable legal fees) which we may incur in connection with the use of your UGC. 

  1. We reserve the right to amend and update this policy at any time, so please check back here when you tag or upload UGC. 

We often reach out to guests, both past and present, via our social media, to ask if we can feature their content on our own social media channels (the “Eden Hall social media channels”).  

By providing you with the opportunity to feature your content on our social media channels and by responding with the required hashtag (#YesEdenHall, including variants for spelling mistakes, grammatical differences, or similar) or a similar response (such as “yes”, “thank you” or similar, or by ‘liking’ our comment asking for permission to feature your content) you agree: 

  • We can use your content and username handle on any of the Eden Hall social media channels (including, but not limited to Facebook and Instagram) 

  • We can edit, crop, adapt, or modify the content (that is respectful of and not derogatory of the content in relation to its original format) 

All posts and content tagged with #edenhallspa (the Eden Hall hashtag) and/or @edenspanotts (the Eden Hall handle), or used on the Eden Hall channels, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as "UGC”. 

  1. You hereby grant to Eden Hall (part of the Barons Eden group) a worldwide, perpetual, irrevocable (subject to your rights at paragraph 5), non-exclusive, assignable, royalty-free licence and all necessary permissions and/or consents required (with full right to sub-license) to use, reproduce, exploit, publish, modify and alter your UGC including, without limitation, the right to adapt, alter, amend or change your UGC. 

  1. Any UGC you provide will be considered non-confidential and non-proprietary. 

  1. You hereby warrant and represent that: 

  1. you own all rights in the UGC; 

  1. if your UGC contains any material that is not owned by or licensed to you or which is subject to third party rights, you are responsible for obtaining, prior to our use of your UGC, all releases, consents and/or licenses necessary to permit our use of your UGC. 

  1. you have obtained permission from any person(s) identifiable in the UGC to grant the rights specified in this policy, or where those person(s) are aged 18 years or under, you either: 

  1. are the parent or legal guardian of such identified person(s); or 

  1. have obtained the express consent from a parent or legal guardian of such identified person(s) to their appearance in the UGC and to you submitting the UGC to the Eden Hall Channels; 

  1. your UGC (including its use, publication and/or exploitation by us) shall not: 

  1. infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; 

  1. be abusive, offensive or contain otherwise inappropriate language; 

  1. contain remarks that repeat criminal accusations, false, defamatory or misleading statements; 

  1. contain profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others; 

  1. contain material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers; 

  1. breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; 

  1. contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programmes, codes or material; and 

  1. violate any other applicable law, statute, ordinance, rule or regulation. 

  1. You hereby waive and shall procure the waiver of any moral rights in the UGC under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction. 

  1. You reserve the right to reverse your decision to allow us to use your UGC at any time from the initial point of agreement. 

  1. You give us the right to use the UGC on the Eden Hall channels at any time that we choose, for any purpose, including to advertise our brand, services, and products. Publication of your UGC will be at our sole discretion and we are entitled to make additions or deletions to your UGC prior to publication, after publication or to refuse publication. 

  1. You are not entitled to any fee, financial reward or other incentives if we use your UGC on any of the Eden Hall channels or in-store advertising. 

  1. You understand that the personal data that we collect from the UGC will be treated in accordance with our Privacy Policy (which can be found here) and the terms of this policy. 

  1. Eden Hall is not liable for any UGC or its use. You shall indemnify and hold us harmless and any person acting our behalf from any and all claims, demands, costs, liabilities, damages and expenses (including reasonable legal fees) which we may incur in connection with the use of your UGC. 

  1. We reserve the right to amend and update this policy at any time, so please check back here when you tag or upload UGC.