Latest Updates

We are thrilled to announce, that following recent government guidelines, we will be reopening our Day Spa to members and spa guests on the 3rd December! However, it’s with a heavy heart that we also announce that our hotel will remain closed for the time being. If you have an existing overnight booking with us, please don’t worry, we’ll be in touch with your options as soon as possible. Please be patient if you are actively trying to contact us, our phone lines are a little busy at the moment.


 Here in Staffordshire, we have been put into Tier 3. So, what does this mean?


Facilities allowed to reopen:

Our spa pools and hot tubs

All heated rooms including saunas and steam rooms

All treatments will also be available to book

Relaxation areas

The Gym

Our Spa shop

Our hair parlour and barber shop


All facilities reopening will be available with continued social distancing and enhanced sanitising measures


Facilities not allowed to reopen:

Hotel facilities, so we are unable to offer overnight experiences

Fitness and relaxation classes will not be allowed to take place

Our restaurants and cafes will also need to remain closed for the time being.


Discounted spa packages

Due to us not being able to open our restaurants and cafés, we are offering a discounted day spa package, available for a limited time. The same fabulous offering, minus the food!


Spa access times:

Day Guests 8.30am – 8pm

Twilight Spa Guests 6pm – 9.30pm

Members 6.30am – 9.30pm (Mon-Fri) 7.30am – 8pm (Sat and Sun)


For the safety of our guests

Our dedicated team have pulled out all the stops to ensure your future visit is truly memorable, utterly relaxing, but most of all undoubtedly safe, with reduced occupancy, enhanced cleaning and considered social distancing all in place. With endless amenities and expansive spa facilities, we promise you will have the choice and space to create your dream country escape from start to finish. For our enhanced safety measures please see here


Gift Cards

For guests with gift cards due to expire before the 31st December 2020, please sit back and relax, as we have automatically extended these to the 31st December 2021. If you wish to purchase a gift card, we are now offering an 18-month expiry date. View our gift cards here.

To reach us, our phone lines are currently operating from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. Alternatively, you can send an email to info@hoarcross.co.uk and we will get back to you as soon as we possibly can.