FREQUENTLY ASKED QUESTIONS
Please read through our frequently asked questions, to ensure you make the most of your Eden Hall experience.
If you are feeling fit please bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts, plus flip-flops to walk around the building. A fluffy robe and towel will be waiting for you on arrival, with shampoo, conditioner, shower gel, body lotion and hairdryers ready to greet you in the changing rooms. We recommend you leave jewellery and valuables at home, as we cannot be held responsible for any loss or damage to such items.
If you would like to add treatments to your day spa package, we recommend doing this whilst making your initial reservation. Our expert therapists get booked up far in advance, consequently we cannot guarantee availability on the day should you decide. If you do have any pre-booked treatments, these will be clearly shown on your schedule at arrival.
Please note that treatments are only available when booked in conjunction with a spa day, or you have a membership with us. Consequently, if booking online, please select your package first, then add your treatments when prompted at checkout.
All treatments without flexible booking insurance are non-refundable at any time.
Before your treatment, please ensure you are wearing either underwear or dry swimwear beneath your robe. Disposable underwear is available on request if needed and please ensure you have your flip-flops ready if you are booked in for a pedicure. We recommend that all make-up, contact lenses and jewellery are also removed prior to your treatment, so you can fully immerse yourself in the experience. Please arrive at least ten minutes prior to your appointment time, enabling you to fill out our lifestyle questionnaire and ensure the treatment can be tailored to your needs. All treatment times include a personal consultation and skincare prescription, but are subject to change. While we always do our very best to accommodate late arrivals, your appointment will still finish at the same agreed time, if your therapist has another booking immediately after.
After your treatment, we recommend you sit back and relax in one of our lounges for at least ten minutes, drinking plenty of water and savouring the moment. Some treatments may affect you being able to use our saunas, steam rooms, saunariums and other facilities, but rest assured our expert therapists will provide you with this information at the end of your session.
Please note, on a very rare occasion we may need to move your treatment time. If this is the case, we will always do our very best to keep this as close to your preferred time as possible.
We kindly ask that all guests read our health commitment statement prior to visiting. Certain medical conditions may prevent the use of specific facilities and treatments, but we will always do our best to accommodate your needs wherever possible when booking. However, please bear in mind that our therapists and reservations team are not medical practitioners. If you have had, or are currently suffering from any of the medical conditions below, we do strongly advise that you speak with your doctor prior to booking your spa experience:
High/low blood pressure
Nut allergy (some of our products contain nuts)
We would also advise any guests who are pregnant, have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact our reservations team for advice on using the spa facilities and treatment options. If you require any further information on the above, please call 01636 525555. For information about our Coronavirus policy click here.
We accept the following form of payment types listed below for all online purchases:
Please note, Hoar Cross Hall is a cashless venue. As such, we only accept card payments.
We have many extra touches which can be pre-booked to enhance your Eden Hall experience. These can be booked online at checkout, in conjunction with your package, or added on by our reservations team by calling 01636 525555:
Royal afternoon tea
Bottle of Prosecco for lunch
Bottle of Champagne for lunch
Our spa is a destination to escape from the stresses of the world, and has been designed to offer a peaceful and tranquil environment for all. Consequently, we kindly request that our spa guidelines are followed and respected, ensuring our blissful atmosphere never changes and total relaxation for every guest is achievable. Our Duty Managers are also available throughout the day, should you have any queries about our code of conduct or other guests' compliance with them.
Please do not bring any laptops or cameras into the spa or around the pool areas.
Please do not visit Eden Hall wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building.
In rooms where quiet signs are visible, please keep noise to an absolute minimum.
Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels and your belongings, to keep loungers free and your possessions safe.
Please note that smoking is prohibited in all areas of the building, However, there are designated sheltered areas for smokers to use outside if needed throughout the day.
Our spa opening times are 9am – 6pm seven days a week, with an extended opening time of 10pm for our Twilight Spa.
Our phone lines are open 9am - 7pm, Monday to Friday and 9am - 5pm Saturday and Sunday.
Yes, we now have a charge point for electric vehicles, that we are more than happy for you to use. Please enquire on arrival about the use of this amenity.
If you’re expecting a little one, we recommend that you speak to your GP before visiting us and they will be able to advise what facilities you can use and treatments you can have during your visit.
We recommend that you do not use:
Outdoor hot tubs
Treatments that can be carried out:
B-Line Foot Smoothie
Please visit our Therapy Reception for further advice and treatment availability. If you wish to participate in any classes, please seek advice from our Leisure Reception.
Please note, we take requests for halal meat, however, we do require at least two days notice prior to your arrival notice for this. Please call our central reservations team on 01283 576522 to make your request.
We have wheelchair accessibility for all areas e.g. wide doors, lift, ramps
We do not have a hoist poolside or at hot tubs
We have disabled shower and toilet facilities
We have an evac slide and chair in the event of fire/emergency
PEEP forms are completed on arrival
Couches in therapy rooms which can be lowered for transfer
We are closed on Christmas Day and Boxing Day.