Your Visit

Everything you need to know to make the most of your visit.

Eden Hall

What to bring

If you’re feeling fit bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts, flip flops, and any gift cards used as payment for your booking. We recommend you leave jewellery and valuables at home.

What to bring

Eden Hall

Book treatments

If you would like to add further treatments to your day package, we recommend you do this at the same time you are making your reservation. Our therapists get booked up really quickly and we cannot always guarantee availability. If you do have therapies pre-booked for your day these will be clearly marked on your schedule on arrival.

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Book treatments

A little something extra

Breakfast is available to purchase, choose a full English, or lighter bites served in our beautiful dining rooms. If you have something to celebrate or just fancy a treat, champagne can be pre-booked or ordered on the day of your visit. 

For more information on what’s included and pricing, or to reserve your preferred option, speak to our reservations team who will be happy to help.

We are also pleased to offer a celebration cake and flower ordering service, if you would like us to arrange this for you please contact our Reservations Team (orders require a minimum of 48 hours’ notice).

Spa etiquette

We want nothing more than for everyone to have a great experience at Eden Hall. You have told us that our spa is a place to escape to. Therefore we kindly ask that the tranquil environment we provide and the relaxation of other guests is respected.

We all need time to switch off, therefore we ask that mobile phones are kept in your locker. If you do need to make a call, please do so at our main reception. Due to feedback from previous guests, our team members will approach people using their phones in and around the spa.

Please note unfortunately fancy dress, accessories and decorations are not permitted within the building.

Where rooms have quiet signs, please keep noise to an absolute minimum. Please do not reserve loungers, there are plenty of storage areas for robes, towels and belongings while you are using the Thermal Spa Suite, swimming pool and hot tubs.

Please be aware that Duty Managers are available throughout the day and are happy to assist with any questions or queries you may have during your visit.

Medical conditions
We kindly ask that you and anyone visiting with you, please read our Health Committment Statement prior to your visit.

Certain medical conditions may prevent the use of some facilities and treatments. We will always do our best to accommodate your needs during your enquiries and booking, however our therapists and reservations team are not medical practitioners. If you have had or are suffering from any medical conditions including any of the following, we do strongly advise that you speak with your doctor prior to your booking and arrival.

Heart condition
High/low blood pressure
Please do inform us on booking if you have any medical conditions in order for us to recommend suitable therapies.
We would also advise any guest who is pregnant, has had surgery within the last six months, has concerns about allergies, or has restricted mobility or back problems, to contact our reservations team for advice on using the spa facilities and treatments.

Please note that some Elemis, Clarins and Spa Find products contain nuts.

For information about our Coronavirus policy click here.

If you require further information on any of the above please call 01636 525555.

Payment and cancellation policy


We do ask for full payment when booking all day experiences and additional treatments. This is to ensure we can offer the best availability for all our clients. Payment can be made by credit or debit card. If using a gift card as payment, we need to take the Gift card reference on booking.

Please note the following terms are only relevant to bookings made where cancellation insurance cover is not purchased. If cancellation insurance cover is taken and paid at the time of booking different terms apply and can be found below.

Full payment is required at the time of booking all day experiences and additional treatments.

Payment can be made by credit or debit card. If using a gift card as payment, we will require the gift card reference on booking and request that you hand in your gift card on arrival at the property.

Cancellation charges outlined below also apply to bookings paid for with gift cards.

All non‐arrivals for spa experiences will automatically be charged for in full. If a gift card was intended to be used towards a spa experience the purchase value will be forfeited.

No refunds will be given for early departure from the spa.

Any cancellations within seven days of your day of arrival are non-refundable and non-transferable

Any cancellations between thirty days and eight days prior to your arrival will be subject to a charge of £20 per person. The remainder will be placed on hold and payments will be transferred onto a gift card which will be valid for 6 months.

Any dates changed more than thirty days before arrival can be amended with no charge.

Any dates changed within thirty days of arrival, but no later than eight days before arrival, will be subject to a charge of £20 per person. Please note that date changes may also be subject to an increase in the price or package initially booked.

Special offer spa experiences as advertised on our website may have different terms and conditions applied.

Cancellation insurance cover

To protect yourself in the event of having to cancel your visit to us, you can now take out insurance to cover the cost of your booking, with this specially designed product.

All payments made at booking stage are covered in the event of illness, accident or emergency for you personally, or one of your family members*. It also covers you for Jury Service, or if you are a witness in a court of law.

You are covered from as little as £10 per person for a spa day. It should be purchased by each individual within your party.

Bookings made without this insurance cannot be amended, cancelled or refunded, except in line with our cancellation policy. This can be found in our Terms and Conditions.

The key details of your insurance
• If you cancel more than seven days before arrival, you receive a full refund (excluding the cost of the insurance) of your booking. All cancellations must be made in writing to the Central Reservations Office at Hoar Cross Hall along with relevant supporting evidence (e.g. Drs note) by post or email to
• If you cancel less than seven days before arrival, you can make one date change free of charge, subject to availability and possible increased costs, as rates can fluctuate. Any further date changes made will be subject to an administration charge.
• For any payment made by voucher, you will receive an identical replacement voucher, which must be used by the original expiry date.

*Our cancellation insurance covers:
Serious accident, illness or death to you or close relatives (not pre-existing).
A serious incident happens at your home such as fire or flood within fourteen days of your arrival date or during your visit.
A burglary occurs at your home or the home within seven days of your arrival date or during your visit.

Cancellation cover can be added to any reservation made but must be purchased at the time of booking. For more information, please speak to our Reservations Team.

Electric Vehicle Charging Points

We now have a charge point for electric vehicles, please enquire on arrival about the use of this.

Important information

At Eden Hall, we do everything we can to make your day with us memorable. Day experiences and therapies are subject to availability. Therefore, they need to be reserved with full payment made in advance. Please note that treatments are available to book once a day spa reservation has been made. Our spa is open to full day guests 9.00am to 6.00pm.
Prices and inclusive treatments are subject to revision without prior notice.
Please note inclusive treatments are non-transferable and non-refundable. Offers and offer dates are subject to change.
There may be occasions when advertised facilities, classes and treatments are not available or appropriate. In such incidents, we reserve the right to vary, amend, cancel or withhold without prior notice.
All prices are inclusive of VAT where applicable.