TERMS AND CONDITIONS
Please read through our terms and conditions, to ensure you make the most of your Hoar Cross Hall experience.
The following terms are our standard terms for all reservations. Where cancellation insurance cover has been purchased alternative terms apply which are detailed below.
The date of a reservation can be amended without charge or penalty where notification is made 8 (eight) or more days in advance and subject to availability. Where a voucher has been used to make a reservation the value of the redeemed gift voucher will be transferred to the new date of reservation. Please note date changes may also be subject to an increase in the price of the package purchased as rates fluctuate. Where there is a decrease in price, the remaining balance will be placed against the reservation as house credit.
Reservations are non-transferable or refundable where notification of amendment is received within 7 (seven) days or arrival. Where a gift voucher has been used to make a reservation, the value of the gift voucher will be forfeited in full to the value of the reservation. Any excess value intended to be used as house credit will be returned to a gift voucher to be utilised by the original expiry date.
All non-arrivals for reservations will be charged in full and where a gift voucher has been used to make a reservation the value of the voucher of it will be forfeited.
The names of guests can be changed at any time prior to arrival by sending an email from the address used to make the reservation. Please ensure you notify us of any dietary requirements or allergies for any guests joining us.
Cancellation insurance cover can be added to any reservation and must be purchased at the time of reservation and can not be added after the initial reservation has been made.
Cancellation insurance covers the value of the reservation up to a maximum of the amount paid at the time of making the reservation. Insurance covers any reason for cancellation such as illness, accident, home or family-related emergencies, or commitments such as jury service.
When purchased cancellation insurance allows for the refund of any reservations cancelled 8 (eight) or more days prior to arrival where an alternative date of reservation is not suitable. For cancellations made 7 (seven) or less days prior to arrival, a refund can not be made but a date change can be made without penalty. Please note where a date change is being made, there may also be an increase in the price of a package purchased as rates fluctuate. Where there is a decrease in price, the remaining balance will be placed against the reservation as house credit.
Cancellation insurance can also be purchased where a reservation is being made utilising an e-voucher or gift card. In this instance, where cancellation is received 8 (eight) or more days prior to arrival, an identical gift voucher will be provided with the same expiry date as the voucher used to make an alternative reservation. Where a date change is made 8 (eight) days prior to arrival or within 7 (seven) days, the redeemed value of the gift voucher will be transferred to the new reservation.
Where a refund is made, the total value of the refund will include the cost of the stay however not the value of the cancellation insurance cover.
Where insurance cover is utilised to make a date change, the cover will remain in force and provide continuing protection
Full pre-payment of the package value is required at the time of reservation in order to make a confirmed booking. Payment can be made via debit or credit card. Reservations can also be made using the value of a gift voucher either as part of full payment against the value of a reservation. Where a gift voucher is being used to make a reservation the voucher reference number is required and all vouchers to be handed to our reception team on arrival.
Alternative terms and conditions apply for large group reservations. Please contact us at email@example.com for further information.
Unless explicitly stated all prices are inclusive of VAT at the prevailing rate and won’t be adjusted should this rate be amended.
No refunds either in part of full can be processed for early departure.
The minimum age of guests wishing to make use of our spa facilities is 16 (sixteen) years old.
Reservations can be cancelled without penalty within 24-hours of the original reservation being made. Please note this policy does not apply to reservations made following a change in date.
The lead booker is responsible for the entire reservation, including of group bookings made up of multiple rooms and/or guests. This includes the settling of all charges prior, during, and after visit and for the compliance of all guests with our etiquette policy further details of which can be provided on request.
We are unable to amend, cancel or refund reservations made via third parties. Please contact the party the reservation was originally made via to discuss the terms of your booking.
Should we be advised by the Government or relevant licensing authority that we are not able to operate as normal for any reason, we will make every effort to contact you ahead of your arrival and should you wish your reservation can be amended without penalty regardless of our standard cancellation terms and conditions.
In exceptional circumstances, it may be necessary to offer an alternative destination, date of visit, or specific details such as room category, or may need to cancel a reservation. In this instance, a full refund will be made regardless of date.
All gift cards have a validity of 12 (twelve) months from the date of purchase.
When purchased online only gift vouchers can be refunded within 14 (fourteen) days of purchase without penalty. Please note where a postage and packing charge was made this amount can not be refunded. Please advise us of cancellation by emailing firstname.lastname@example.org the date of purchase and gift voucher number. Emails should be sent using the same email address used to purchase the voucher.
We endeavour to process and send all gift vouchers orders within 48-hours of the purchase being made. Please note that in some instances, such as Christmas and Bank Holidays, there may be a delay to the processing of orders.
Any voucher ordered with postal delivery will be sent via First Class post with Royal Mail. We can not accept responsibility for the length of delivery time or the non-delivery of orders once the goods are dispatched and delivery times are wholly reliant on Royal Mail.
Gift cards can not be redeemed on the day of purchase.
Gift vouchers can not be utilised against bookings for meetings, events, functions or weddings or to purchase further gift cards.
The date of expiry is stated within the gift card and we are unable to extend the expiry date of the card where this date has passed and the gift card is unused.
Gift cards can not be exchanged for cash.