Overnight Stays - Information

Overnight Stays - Information

Hotel arrival times and spa access information

From 1st May 2020, you will be able to choose the time that you arrive at the Hall to begin your hotel stay

Stay experiences
11am Arrival
If you have chosen to arrive from 11am to use our spa, we recommend that you bring your swimwear and leisure clothing in a separate bag for ease. You can check in at our hotel reception where you will be guided to the spa and be provided with towels and a bathrobe so that you can relax and enjoy the facilities.

Your three-course lunch will be available from Hugo’s on your day of arrival. Please note that your bedroom will be available from 3pm.

Your hotel and spa departure time will be 11am the following day. 

2pm Arrival
Check in at the hotel and head straight to your room to relax and unwind. You will find towels and bathrobes for you to use in the spa area.

Although we ask that you vacate your room by 11am on the day of your departure, spa access is available until 2pm on the day of your departure.

A three-course lunch in Hugo’s will also be scheduled for you on the last day of your stay. 

Bed & Breakfast and Dinner, Bed & Breakfast stays
Check in is from 3pm and your room will be ready for you. Please note that spa access is not available as part of these stays.

We do ask that all guests vacate and check out of the hotel by 11am.

What to bring to the spa
For daytime, in addition to swimwear and your Health Commitment Statement, we recommend that you bring along suitable clothing and footwear for use in the gym and during classes, along with slippers or flip-flops to walk around the building. We advise you not to bring jewellery or valuables to the spa, as we cannot be held responsible for any loss or damage to such items. A luxury bathrobe and fluffy towels are provided for you on arrival. Shampoo, conditioner, shower gel, body lotions and hairdryers are also available in our changing areas and bedrooms.

Please note that there is a £35 charge if you fail to return your bathrobe, payable on departure.

Evening Dining
We do request that guests adhere to the smart casual dress code for evening dining and that trainers, t-shirts, casual shorts and sportswear are not permitted. 

Switch off
To maintain peace and tranquillity, the use of mobile phones and laptops is not permitted in the spa. We also ask that no cameras are taken into the pool areas. Complimentary wi-fi is available throughout the hotel and ask that guests and residents use their mobiles at discretion.
Smoking is prohibited in all areas of the building. However, there are designated sheltered areas for smokers outside.

In the interest of health and safety, we operate a two-glass alcoholic beverage policy per person at lunchtime.

Medical conditions
Pregnancy and certain medical conditions or injuries may prevent the use of some facilities and treatments.

If you are pregnant or suffer from any of the following, please notify us before your arrival, as some treatments, facilities and classes may not be suitable for you, or we may require a doctor’s note to continue with your treatment selection:
  • Cancer (currently or in the last five years)
  • Heart condition/pacemaker
  • High or low blood pressure
  • Diabetes
  • Epilepsy
  • Thrombosis
  • Varicose veins
  • Kidney or liver condition
  • Thyroid condition
  • Nut allergy (please note that some Elemis treatments contain nuts)

In the last six months, have your experienced?
  • A stroke
  • Chemotherapy or radiotherapy
  • Surgery of any kind

If you have restricted mobility, please contact us for advice and assistance prior to your arrival.

For information about our Coronavirus policy click here.

Treatments are only available in conjunction with a stay, spa day or membership. Treatment times include a personal consultation and skincare prescription. We employ both male and female therapists. If you have a preference, please advise us at the time of booking. Kindly note that pre-booked treatment times are subject to change.

What to wear for treatments
Please wear either underwear or dry swimwear underneath your robe. Disposable underwear is available on request. We recommend flip-flops are worn for pedicures. Please remove make-up and contact lenses prior to a facial, eye treatment or make-up session.

Most treatments also require you to remove your jewellery.
When to arrive for treatments
Please arrive at least 10 minutes prior to your appointment. You will be asked to fill out a lifestyle questionnaire to help us determine that the treatment booked is suitable for you and ensure it is tailored to your specific needs.

While we always do our very best to accommodate late arrivals, if your therapist has a treatment booked in immediately afterwards, kindly note that your treatment will end as scheduled.

After your treatment
After your treatment, we ask that you relax in one of our lounges for at least 10 minutes and drink plenty of water. Some treatments may affect your use of our saunas, steam rooms, saunariums and other facilities. Your therapist will be on hand to provide additional guidance.