MEMBERS INFORMATION

To view these please see here.

With safety being our number one priority at Hoar Cross Hall, and a conscious collective effort, we have decided to keep a selection of core measures in place, ensuring every individual at our beautiful spa hotel feels comfortable, safe and protected.

 Our current safety measures include:

Enhanced cleaning and sanitisation processes across the property

Protective plastic screens on reception desks at the spa and hotel

Hand sanitisation stations located across the property

• Why have you put up the prices? 

Our prices for both day guests and members have been reviewed to reflect not only rising costs but demand for our venue and to align with competitor prices.

• What do I have to do to change my monthly payment amount to the new price?

We will be sending out new Terms and Conditions via email shortly. All we ask is that you e-sign and return these as soon as you can and we will do the rest. 

• Why do I have to sign new Terms and Conditions?

Because our Membership offering has changed, we have taken the opportunity to revise our Terms and Conditions to reflect these changes. We are asking all members to sign these for transparency moving forward.

• What do I have to do to cancel my membership? 

We kindly ask that you put your request to cancel your membership in writing to membersales@hoarcross.co.uk giving a full calendar months’ notice. 

• Will you honour my existing annual membership? 

If you are currently on an annual membership with us, we will honour this. You will be notified of your renewal date 30 days prior, and the new price will apply if your renewal goes ahead. 

• Will you honour my existing guest passes / lunch voucher / treatment voucher?

For non-founder members we are ceasing the issue of new/renewal guest passes and lunch/treatment vouchers, if you have ones still in date, we will honour these for you. We will be unable to extend these past their stated validity period. 

• What do I do now my joint membership is no longer available?

You can select one of our other membership types e.g. annual or monthly. We will ask that an Amendment to Membership Form be completed, revised Direct Debit details be given and new Terms and Conditions be signed. This can be arranged by contacting membersales@hoarcross.co.uk

·      The winner of this competition will be chosen at random and notified shortly thereafter by email.

·      The prize is as stated and non-transferable, with no cash or other alternatives offered unless advertised prize becomes unavailable.

 ·      The prize must be booked within 3 months and is valid for 12 months

·      An alternative winner will be selected if we do not receive a response from an individual winner within 7 days of notification.

·      You must be 18 or over to enter.

·      Barons Eden will not accept any responsibility for entries not received for any reason. Entry constitutes full and unconditional acceptance of these Terms & Conditions.

·      Barons Eden reserves the right to amend the prize draw details, and thereby the terms & conditions, at any time.

·      All entrants to competitions are deemed to have accepted these rules and agree to be bound by them.