MEMBERS INFORMATION

To view the timetable and book you class, please click here.

Please ensure you shower before and after usage

• Please ensure that you sanitise equipment before and after use with the materials provided

• Please bring your own water bottle

• Members are encouraged to arrive ready for gym usage and only use changing rooms if essential

• Our Breakfast menu is served from 8.30am until 11.30am (no pre booking required).
• Fancy something a bit lighter, head up to the Conservatory for a choice of cakes and patisseries. 
• To dine in Taste Of Eden, please pre-book at Spa Reception.
• The Vinery is open throughout the day, for more bistro style dining.
• Treat yourself to our Afternoon Tea Menu, bookable up to 12pm on the same day.
• Carve out some time to join us in The Vinery for Sunday Lunch every Sunday from 12.30-3.30pm, bring a friend or a member of the family. Please pre-book at the Membership or Reception Desk.

Treatment Bookings
We kindly ask that all treatments booked are paid for in advance. If we have not received payment for pre-booked treatments 24 hours before the booking date, the treatment will be automatically cancelled.

Open Accounts
May we please ask that all items purchased are paid for on the same day on departure from the spa.

Membership Cards
Please ensure you have your Membership card or QR code on the entrance to the Spa, and use the Membership Sign in station to register your arrival. Please remember to sign out on departure. If you wish to open an account for food, drink or products just ask our friendly team on Spa Reception to activate your wristband. Failure to sign in/out or produce a valid membership card may result in entry being refused.

Parking

Please may we kindly remind all members arrive and departure using the appropriate gates and to not use the designated disabled spaces to the front of the building, these are for the use of our disabled guests and blue badges will be required if you wish to make use of them. Entrance and exit gates will be closed for some parts of the day/evening, please use the intercom system at each gate.

Spa etiquette

We want nothing more than for everyone to have a great experience at Eden Hall. You have told us that our spa is a place to escape to. Therefore, we kindly ask that the tranquil environment we provide and the relaxation of other guests is respected.

We all need time to switch off, therefore we ask that mobile phones are used kept in your locker. If you do need to make a call, please do so at Spa Reception. Due to feedback from previous guests, our team members will approach people using their phones in and around the spa.

Where rooms have quiet signs, please keep noise to an absolute minimum. Please do not reserve loungers, there are plenty of storage areas for robe, towels and belongings while you are using the Spa Garden, Thermal Spa Suite, Swimming Pool and Hot Tubs.

Please be aware that if the Member Experience Team are not at the desk, we have Duty Managers available throughout the day who are happy to assist with any questions or queries you may have during your visit.

• Please refer to your Terms and Conditions for information on your membership fees.

• Enquiries about your fees can be sent to membersales@edenhallspa.co.uk

To view these please see here.