MEMBERS INFORMATION
From last-minute updates to the latest class timetable, everything regarding your membership can be found right here.
With safety being our number one priority at Eden Hall, and a conscious collective effort, we have decided to keep a selection of core measures in place, ensuring every individual at our beautiful day spa feels comfortable, safe and protected.
The majority of these measures will be carried out by our dedicated employees, enabling our guests to enjoy the award-winning facilities to their fullest potential! Please note, the wearing of masks is optional for guests and to be worn at your own discretion.
A huge thank you for following our journey over these challenging few months and for your continued support as always. We promise your visit to our grand country Hall will be more than worth the wait…
Our current safety measures include:
Enhanced cleaning and sanitisation processes across the property
No restrictions in the gym, pool, hot tubs or heated rooms
Protective plastic screens on reception desks
NHS venue check-in posters on display for guests to scan on the NHS Covid-19 app
Hand sanitisation stations located across the property
Reduced occupancy in studio classes, no more than 15 at any one time
For members, this is optional if you wish to wear a mask
There will be no social distancing measures in place
There will be no mandatory temperature checks for members upon arrival
Your dedicated member booking system is now up and running. Please click here to find details on how to register and book your classes.
Please ensure you shower before and after usage
Please ensure that you sanitise equipment before and after use with the materials provided
Please bring your own water bottle
Members are encouraged to arrive ready for gym usage and only use changing rooms if essential
Our Breakfast Menu is available between 9am and 11am (no pre-booking required).
Fancy a slice of cake, bread and dips, or a scone from our Conservatory Menu? Join us between 11am and 12 noon (no pre-booking required).
To dine in our Taste of Eden Restaurant for Lunch, please pre-book at Main Reception and we will gladly check availability for you.
You are welcome to order from our Lunch Menu between 12pm and 2pm daily and dine in the Conservatory (no pre-booking required).
C@fe 1875 is open between 12pm and 2pm daily where our pick and mix salad bar is available (no pre-booking required)
For a lighter bite, our Afternoon Menu is available in the Conservatory between 2.30pm and 5pm.
Treatment Bookings
We kindly ask that all treatments booked are paid for in advance. If we have not received payment for pre-booked treatments 24 hours before the booking date, the treatment will be automatically cancelled.
Open Accounts
May we please ask that all items purchased are paid for on the same day on departure from the spa.
Membership Cards
Please ensure you have your membership card on the entrance to the spa to make for a speedy check-in. Failure to produce a valid membership card may result in entry being refused.
Parking
Please, may we kindly remind all members arrive and departure using the appropriate gates and to not use the designated disabled spaces to the front of the building, these are for the use of our disabled guests and blue badges will be required if you wish to make use of them?
Spa etiquette
We want nothing more than for everyone to have a great experience at Eden Hall. You have told us that our spa is a place to escape to. Therefore we kindly ask that the tranquil environment we provide and the relaxation of other guests is respected.
We all need time to switch off, therefore we ask that mobile phones are kept in your locker. If you do need to make a call, please do so at our main reception. Due to feedback from previous guests, our team members will approach people using their phones in and around the spa.
Where rooms have quiet signs, please keep noise to an absolute minimum Please do not reserve loungers, there are plenty of storage areas for robe, towels and belongings while you are using the Thermal Spa Suite, swimming pool and hot tubs.
Please be aware that Duty Managers are available throughout the day and are happy to assist with any questions or queries you may have during your visit.
Please refer to your Terms and Conditions for information on your membership fees.
Enquiries about your fees can be sent to membersales@edenhallspa.co.uk
To view these please see here.
Why have you put up the prices?
Our prices for both day guests and members have been reviewed to reflect not only rising costs but demand for our venue and to align with competitor prices.
What do I have to do to change my monthly payment amount to the new price?
We will be sending out new Terms and Conditions via email shortly. All we ask is that you e-sign and return these as soon as you can and we will do the rest.
Why do I have to sign new Terms and Conditions?
Because our Membership offering has changed, we have taken the opportunity to revise our Terms and Conditions to reflect these changes. We are asking all members to sign these for transparency moving forward.
What do I have to do to cancel my membership?
We kindly ask that you put your request to cancel your membership in writing to membersales@edenhallspa.co.uk giving a full calendar months’ notice.
Will you honour my existing annual membership?
If you are currently on an annual membership with us, we will honour this. You will be notified of your renewal date 30 days prior, and the new price will apply if your renewal goes ahead.
Will you honour my existing guest passes / lunch voucher / treatment voucher?
Though we are ceasing the issue of new/renewal guest passes and lunch/treatment vouchers, if you have ones still in date, we will honour these for you. We will be unable to extend these past their stated validity period.
What do I do now my joint membership is no longer available?
You can select one of our other membership types e.g. annual or monthly. We will ask that an Amendment to Membership Form be completed, revised Direct Debit details be given and new Terms and Conditions be signed. This can be arranged by contacting membersales@edenhallspa.co.uk
· The winner of this competition will be chosen at random and notified shortly thereafter by email.
· The prize is as stated and non-transferable, with no cash or other alternatives offered unless advertised prize becomes unavailable.
· The prize will be issued as a Gift Card and is valid for 12 months.
· An alternative winner will be selected if we do not receive a response from an individual winner within 7 days of notification.
· You must be 18 or over to enter.
· Barons Eden will not accept any responsibility for entries not received for any reason. Entry constitutes full and unconditional acceptance of these Terms & Conditions.
· Barons Eden reserves the right to amend the prize draw details, and thereby the terms & conditions, at any time.
· All entrants to competitions are deemed to have accepted these rules and agree to be bound by them.