EDEN HALL

At present, we are adhering to the guidance provided by professional spa bodies and the latest government guidelines, which is as follows:

  • Our swimming pool, spa pools and outdoor hot tubs will be available for you to use (user numbers will be limited per facility, please refer to onsite signage for guidance)

  • Our gym, exercise and relaxation classes will be available for you to attend and book

  • We are pleased to announce that from 2nd October 2020, our steam rooms and saunas will be open in line with government guidelines. Please refer to onsite signage regarding use of these facilities

  • We are currently able to offer all body and facial treatments from our menu with the exception of some brow and lash services (please enquire on booking)

  • The Restaurant and Conservatory will continue to offer food and beverages, however buffet options will not be available.

  • Occupancy will be significantly reduced to ensure social distancing in all areas  

  • No more than six people can attend in a group booking

  • On our Twilight Spa sessions, we must adhere to the 10.00pm curfew as per Government guidelines. Therefore, our opening times have changed to 7.00pm to 10.00pm. No food or beverage will be available after 10.00pm and dining rooms and communal areas will need to be vacated

  • We can only offer table service in food and beverage areas

  • We have moved to being a cashless property

  • NHS Track & Trace is in place. Please register all members of your party on arrival at the spa via the NHS App

  • All guests, members and visitors are to bring and wear face masks in our public areas including spa areas, unless you are exempt for medical reasons. You do not need to wear a mask when seated in our spa relaxation areas, food and beverage areas, or when having facial treatments

 The health and safety of our guests and our team is always our priority. Please click on the following link if you would like a summary of the measures we are undertaking to keep everyone as safe as possible while visiting us. Safety Measures

Our Terms & Conditions are such that you can postpone or change the date of your booking with no fuss or fees if the goal posts happen to be moved.

For guests with gift cards due to expire before the 31st December 2020, please sit back and relax, as we have automatically extended these to the 31st December 2021.   

To reach us, our phone lines are currently operating from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. Alternatively, you can send an email to info@edenhallspa.co.uk and we will get back to you as soon as we possibly can. 

HOAR CROSS HALL

At present, we are adhering to the guidance provided by professional spa bodies and the latest government guidelines, which is as follows:

  • Our swimming pools and spa pools will be available for you to use (user numbers will be limited per facility, please refer to onsite signage for guidance)

  • Our gym, exercise and relaxation classes will be available for you to attend and book

  • We are pleased to announce that from 2nd October 2020, our steam rooms and saunas will be open in line with government guidelines. Please refer to onsite signage regarding use of these facilities

  • We are currently able to offer all body and facial treatments from our menu with the exception of some brow and lash services (please enquire on booking)

  • The Ballroom, Hugo's and the Long Gallery will continue to offer food and beverages, however buffet options will not be available.

  • Henry’s is open for tea, coffee and cakes between 8am – 3pm daily

  • Occupancy will be significantly reduced to ensure social distancing in all areas  

  • No more than six people can attend in a group booking

  • We must adhere to the 10pm Curfew as per Government guidelines. No food or beverage will be available after 10pm and dining rooms and communal areas will need to be vacated

  • We can only offer table service in food and beverage areas

  • We have moved to being a cashless property

  • NHS Track & Trace is in place. Please register all members of your party on arrival at the hotel and spa via the NHS App

  • All guests, members and visitors are to bring and wear face masks in our public areas including spa areas, unless you are exempt for medical reasons. You do not need to wear a mask when seated in our spa relaxation areas, F&B areas, or when having facial treatments, to ensure your treatment experience is delivered.

  • For your safety, our team will not enter your room once you have checked in. Fresh towels and in room amenities will be provided to you on your second night.

Due to lift refurbishment work, the Sanctum will be closed Monday - Friday throughout October. This will be open on Friday evenings for our Twilight Spa package. 

The health and safety of our guests and our team is always our priority. Please click on the following link if you would like a summary of the measures we are undertaking to keep everyone as safe as possible while visiting us. Safety Measures

Our Terms & Conditions are such that you can postpone or change the date of your booking with no fuss or fees if the goal posts happen to be moved.

Our newly refurbished bedrooms are waiting to be discovered, as well as our 43 acres of manicured grounds, summer dining experiences, endless outdoor activities and extensive spa facilities. Whether you are looking for a day of relaxation, a luxury overnight stay or a short summer break; on your own, as a couple or with the family, our dedicated reservations team are ready and waiting to take your call. Alternatively, if you just can’t wait to confirm your visit, you can book 24 hours a day online via our website. 

For guests with gift cards due to expire before the 31st December 2020, please sit back and relax, as we have automatically extended these to the 31st December 2021.   

To reach us, our phone lines are currently operating from 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday. Alternatively, you can send an email to info@hoarcross.co.uk and we will get back to you as soon as we possibly can.