Meet our people - spa

How long have you been with Hoar Cross Hall?

I've been working at Hoar Cross Hall for 13 years.

What position did you start in?

I first started as a Beauty Therapist.

Tell us about your career journey with Hoar Cross Hall, from where you started to where you are now?

I had always loved Hoar Cross Hall and was determined to work here. I first came to the Hall after an amazing opportunity to represent my college for work experience as a Beauty Therapist arose. Following on from this, I started my employment as a Beauty Therapist at the Hall In 2008.

During my career, I have had several opportunities to progress through the department, from a Senior Therapist to Assistant Therapy Manager, then Therapy Manager, to where I am now as Spa Operations Manager.

Hoar Cross Hall provides plenty of opportunities to gain a wealth of training in all product houses, as well as spa business, and working within a fantastic team. This has allowed me to progress my career way beyond hands-on therapy.

What’s your favourite thing about working for Hoar Cross Hall?

I am lucky enough to work alongside supportive management and a fantastic team who really care, not only about each other, but about the guests who come to the Hall. The best parts of my day are being out in the spa with the team, engaging with the guests on check-in, and having a positive impact on the spa's day-to-day operations.

Every day is different, exciting and challenging and we are continuously moving forward to be the best at Hoar Cross Hall. 

What advice would you give to someone looking to start a career at Hoar Cross Hall?

When recruiting new staff to join the team here at Hoar Cross Hall, I look for passion and a love for customer service. A friendly, approachable, and warm mindset. An individual that can leave a positive lasting impression on our guests. A focus on attention to detail that allows us to meet the highest standard of expectation. And of course, a reminder to love what you do.

How long have you been with Hoar Cross Hall?

15 months.

What position did you start in?

I started as a Therapy Manager.

Tell us about your career journey with Hoar Cross Hall, from where you started to where you are now?

I started as Therapy manager and within the 15 months I have worked here am now Head of Spa (maternity cover) it was a lot of hard work and learning however I knew what path I wanted to take and with the correct support from the higher management team it was possible.

What’s your favourite thing about working for Hoar Cross Hall?

Hoar Cross is a great place to thrive, no day is the same, the exciting challenges it brings can lead to growth and personal development. Your personal values align with the companies, you get a sense of belonging, and the people are great.

What advice would you give to someone looking to start a career at Hoar Cross Hall?

Go for it! You will love working at Hoar Cross.

How long have you been with Hoar Cross Hall?

8 and a half years.

What position did you start in?

Therapist.

Tell us about your career journey with Hoar Cross Hall, from where you started to where you are now?

Started as a therapist at 19, trained in various brands and treatments and applied for the senior position in August 2021 and now I carry out in house training, stock take, ordering etc.

What’s your favourite thing about working for Hoar Cross Hall?

It is like a family. Really warm place to work and we are one big team.

What advice would you give to someone looking to start a career at Hoar Cross Hall?

Be enthusiastic and friendly. Having guest service at the forefront of your mind and be determined to be better everyday.

How long have you been with Eden Hall?

5 years.

What position did you start in?

Therapist.

Tell us about your career journey with Eden Hall, from where you started to where you are now?

I started as a therapist at Eden and after two years I decided to go for a position as senior therapist. I have now been working as a senior therapist for 3 years and really love the challenges that come with the job. 

What’s your favourite thing about working for Eden Hall?

I love the different training opportunists we get given always learning new treatments and gaining so much knowledge within the beauty industry. As a senior therapist I love the problem-solving aspect of things. Every day is different and never boring. 

What advice would you give to someone looking to start a career at Eden Hall?

I would say go for it! Working at Eden really built my confidence and helped me with my people skills. I love all the different types of people you meet and get to know. You make some great friends working at Eden, it's a lot of fun working with a big team.

How long have you been with Hoar Cross Hall?

I've worked at Hoar Cross for 17 years.

What made you apply and want to work at Hoar Cross Hall?

I had to drive over to Hoar Cross Hall to collect a raffle prize when I was at college studying beauty therapy. I was amazed at the building and the spa. I knew I wanted to work here from that day!

What does a typical day look like for you?

I spend my day ensuring our guests' day or stay schedule is prepared, perfect, and ready for their arrival. This includes a courtesy call with the guest to run through their itinerary, to ensure we meet their expectations when they arrive. I also take the time to remind them of what to bring, their check-in and check-out times, and what facilities they can enjoy whilst with us, especially if they have not been to the Hall before. From their first initial booking, this is another great opportunity for our guests to book any additional activities or treatments.

What’s your favourite thing about working for Barons Eden/Hoar Cross Hall/ Eden Hall?

I love Hoar Cross and everything we have here! I enjoy working in a spa environment and the family feel to the team at Hoar Cross Hall. There are also some lovely incentives for working here.

What advice would you give to someone looking to start a career in your business area?

Go for it!  Hoar Cross Hall is a fabulous place to work.

How long have you been with Eden Hall?

Since July 2019.

What position did you start in?

Therapist.

Tell us about your career journey with Eden Hall, from where you started to where you are now?

I started my role as a therapist performing hands on treatments. Freshly out of college excited to start in the spa industry. Putting my knowledge to the test. My role at the spa has enabled me to develop my interpersonal skills even further. I have established relationships with both employees and guests which has led to make specific requests for me as their therapist. Consequently, I became a senior therapist in April 2021. I have since expanded my organisation skills further. My role as a senior therapist required me to book in treatments efficiently helping guests. Ensuring the department is running smoothly. While being a role model for the girls to look up to. Furthermore, I have been promoted to be maternity cover for therapy supervisor. Enabling me to have more responsibility within therapy. As a team we are a support blanket for the therapists. The door is always open for advice. A few of my responsibilities now include wage management, recruitment, holidays, In house training and KPI's. Also, assisting my line manager with day-to-day tasks.

What’s your favourite thing about working for Eden Hall?

The union of the therapy department! I have made some friends that I will keep for life. 

What advice would you give to someone looking to start a career at Eden Hall?

Jump in with both feet. 

How long have you been with Eden Hall?

I've worked here for 16 years.

What position did you start in?

I started as a Therapist.

Tell us about your career journey with Eden Hall, from where you started to where you are now?

I started at Eden Hall as a newly qualified Therapist in 2005. I achieved my product house training and loved doing hands-on treatments in an award-winning spa. I then successfully applied for the role of Team Leader. My role as a Team Leader enabled me to use my knowledge with the product brands to help and support other therapist achieve sales goals and give advice. After a year as Team Leader, I became a Senior therapist, I would open and close the department while ensuring smooth running throughout the day, help guests book treatments, and support therapists. While I was a Senior Therapist, I became an in-house trainer for Jessica and lava shell treatments. Delivering new treatments to therapists is very rewarding as you can see them grow. My role today is Therapy supervisor and is a great mixture of work. I still train and do hands-on treatments along with several office tasks including setting KPI’s and recruitment.

What’s your favourite thing about working for Eden Hall?

Eden hall has always been an enjoyable place to work. My manager has given me support when needed and has offered me the chance to better myself.

How long have you been with Hoar Cross Hall?

8 years.

What position did you start in?

Therapist.

Tell us about your career journey with Hoar Cross Hall, from where you started to where you are now?

I left in 2016 to have my daughter. Then worked at another spa, but came back because of the leadership, other therapists and high standards.

What’s your favourite thing about working for Hoar Cross Hall?

Other therapists, managers look after their staff, caring seniors.

What advice would you give to someone looking to start a career at Hoar Cross Hall?

• To have a positive attitude

• Open minded

• Good work ethic

How long have you been with Eden Hall?

May 2022.

What position did you start in?

Therapist.

Tell us about your career journey with Eden Hall, from where you started to where you are now?

I have worked as a beauty therapist in different roles all my life. I started my career in health farms/spas. I owned my own business for 20 years. I moved to Newark to start a new life maybe thinking to start something new but gosh this is my trade. I decided to go back to where I started which is the spa industry and what a better place then Eden. The most beautiful spa in my career. You may think you know it all. Thank you, Eden your training has boosted me, to a new level. I enjoy working as a therapist here more and more each month that passes.

What’s your favourite thing about working for Eden Hall?

The team. Lovely products and fabulous training.

What advice would you give to someone looking to start a career at Eden Hall?

Be happy to learn new things. Try your best and as long as you try to give it your all and you're determined you can do it! Be confident in what you do. Make sure you can work both independently and in a team. Be passionate about your job. 

How long have you been with Hoar Cross Hall?

1 year 8 months.

What position did you start in?

Spa Host.

Tell us about your career journey with Hoar Cross Hall, from where you started to where you are now?

Although I have stayed in the same job role since starting here. I have personally developed in multiple ways. I have noticed a change in my confidence and I have also become more familiar with the packaged and products and feel at ease when discussing these with guests.

What’s your favourite thing about working for Hoar Cross Hall?

My favourite thing about working at Hoar Cross Hall is the opportunities that have been available to me since working here. I have grown in confidence with the support and training around the products.

What advice would you give to someone looking to start a career at Hoar Cross Hall?

I would advise anyone who is considering a career at Hoar Cross Hall to for for it. It is a fantastic place to work with manu perks and opportunities.

How long have you been with Eden Hall?

I have worked at Eden Hall for just under 5 years.

What position did you start in?

I first started as a part-time therapist. Then I went full time, performing nearly all the treatments we offer.

Tell us about your career journey with Eden Hall, from where you started to where you are now?

I have been a therapist for around 25 years, but in the time I have worked at Eden Hall, I have learned more here than in all the 25 years I have been a therapist. This is down to all the amazing training I have received. It has made me a much better therapist than I ever thought I could possibly be. My knowledge of treatments as well as products has increased so I am now able to give help and advice to all our guests regarding skincare.

I now work in the Spa shop here at Eden Hall and absolutely love to help and advise clients about skincare as well as performing many more roles; like helping other staff members with increasing their sales and providing product training with various brands.

What’s your favourite thing about working for Eden Hall?

My favourite thing about working at Eden Hall must be how well we all work as a team and get along with one another. Eden Hall is a very busy spa, and we all work under great pressure, but as a team it is amazing how everyone helps each other. There is always someone to help.

I also have to say I love how much training we receive at Eden Hall.

What advice would you give to someone looking to start a career at Eden Hall?

Be prepared to work hard and love what you do. Eden Hall gives you a great opportunity to develop and progress to whatever you would love to become.